Returns & Exchanges

At AEVORAAA, customer satisfaction, hygiene, product quality, and product integrity are our top priorities. Due to the personal and hygiene-sensitive nature of our products, we follow strict quality and hygiene standards.

We request all customers to carefully read this policy before placing an order.

🚫 Non-Returnable & Non-Exchangeable Products

For hygiene, safety, and product-integrity reasons, the following products are strictly non-returnable and non-exchangeable once delivered:

• Lingerie and intimate wear

• Bras, panties, briefs, and similar innerwear

• Bodysuits

• Swimwear and beachwear

• Sleepwear or apparel that has been worn, washed, or used

• Products that come into direct contact with intimate areas

• Perfumes or fragrances that have been opened, sprayed, used, or tampered with

• Any product with a broken, removed, or tampered security tag, hygiene seal, loop pin, or original packaging

• Products that show signs of wear, washing, staining, fragrance, makeup, deodorant, or other usage

• Any product specifically marked as non-returnable on its product page

Reason

Once hygiene-sensitive products are worn, tried on, opened, or used, they may come into direct contact with the skin or intimate areas and cannot be safely reprocessed or resold.

Similarly, opened or used fragrances cannot be accepted for return or exchange due to product integrity and hygiene considerations.

✅ Eligible Products

Eligible products may be considered for return or exchange only if they meet all the conditions mentioned in this policy.

Returns or exchanges are subject to:

• Product eligibility

• Quality inspection

• Original condition of the product

• Intact tags, seals, packaging, and accessories

• The return request being raised within the applicable return window

AEVORAAA reserves the right to approve or reject a return or exchange after inspection.

📌 Return & Exchange Conditions

To be eligible for a return or exchange:

• The product must be unused and unworn.

• The product must be in its original condition.

• All original tags, labels, hygiene seals, and loop pins must remain intact.

• The original packaging must be retained and returned wherever applicable.

• The product must be free from stains, marks, odors, scratches, damage, washing, or any other signs of use.

• All accessories, complimentary items, and packaging received with the order must be returned where applicable.

• The return or exchange request must be raised within 24 hours of order delivery.

• The product must successfully pass AEVORAAA's quality inspection.

⚠ Important

If any tag, hygiene seal, loop pin, sticker, packaging seal, or other security feature is broken, removed, altered, or tampered with, the product may be considered used and the return or exchange request may be rejected.

📌 Return Shipping & Store Credit

Where a return or exchange is approved:

• Applicable forward and return shipping charges may be deducted from the eligible order amount.

• Any applicable shipping charges are non-refundable.

• The eligible amount will be issued as store credit, unless otherwise required by applicable law.

• Store credit can be used for future purchases on AEVORAAA.

• Cash or bank refunds are not provided for change-of-mind, size, fit, or preference-based returns.

The exact deductions, if applicable, will be communicated by our customer support team before processing the return.

📌 Communication Guidelines

Once a return or exchange request is raised, our customer support team may contact you to understand the issue and request supporting information such as:

• Order details

• Clear product images

• Unboxing video, where applicable

• Images of the packaging, tags, seals, or damage

• A brief explanation of the issue

We request customers to respond within 24 working hours of our response.

If we do not receive the required information within this period, the request may be automatically closed.

Requests closed due to non-response may not be eligible for return or exchange.

🔍 Quality Check on Returns

All approved return parcels are subject to a quality inspection once received at our facility.

The inspection may include checking:

• Product condition

• Tags and labels

• Hygiene seals

• Packaging

• Signs of wear or use

• Stains, odors, marks, or damage

• Product accessories

• Whether the returned item matches the original order

AEVORAAA reserves the right to approve or reject a return or exchange based on the inspection outcome.

If a returned product does not meet the conditions mentioned in this policy, the return may be rejected and the product may be sent back to the customer.

📏 Size & Fit

We strongly recommend reviewing the size chart and product measurements carefully before placing an order.

Please note:

• Size and fit preferences are subjective and may differ from person to person.

• Minor measurement variations may occur due to fabric, stretch, design, and manufacturing.

• Choosing the incorrect size does not automatically qualify as a manufacturing defect.

• Products that have been worn or used cannot be returned or exchanged because of size or fit concerns.

If you are unsure about your size, please contact our customer support team before placing your order.

🌸 Fragrance & Perfume Returns

Due to hygiene, safety, and product-integrity considerations, fragrances are non-returnable and non-exchangeable once opened or used.

Before accepting delivery, customers are requested to check the outer packaging for any visible damage.

If you receive a fragrance that appears damaged, leaking, broken, or otherwise defective, please contact our customer support team within 24 hours of delivery and provide:

• Order details

• Clear photographs of the product and packaging

• A complete unboxing video, where available

• Images clearly showing the issue

Do not discard the original packaging until the issue has been resolved.

❌ Defective or Damaged Products

We carefully inspect products before dispatch. However, if you receive a product that is defective, damaged, incorrect, or has a manufacturing issue, please contact us within 24 hours of receiving your order.

To help us investigate the issue, please provide:

1. Your order number.

2. Clear photographs of the product.

3. Clear photographs of the outer packaging and shipping label.

4. A complete unboxing video from the beginning, where available.

5. A brief description of the issue.

Our team will review the information provided and determine whether the issue qualifies for a return or exchange.

If the product is confirmed to be defective or incorrectly supplied, AEVORAAA may offer a replacement, exchange, or other appropriate resolution, subject to product availability and applicable law.

Products damaged because of improper use, washing, storage, handling, alteration, or care will not qualify as defective.

📦 Return Shipping

AEVORAAA does not guarantee return pickup for every approved return.

Where return pickup is unavailable or cannot be arranged, the customer may be required to ship the product to the return address provided by our team.

Customers are responsible for packing the product securely to prevent damage during transit.

The original shipping label or required return documentation should be included wherever instructed by our team.

❌ Cash Refunds

For eligible returns, AEVORAAA generally provides store credit rather than cash or bank refunds, subject to applicable law.

Store credit may be used towards future purchases on AEVORAAA.

🚚 Order Marked "Delivered" but Not Received

If your order is marked as Delivered by the courier but you have not received it, please:

1. Verify the shipping address provided at checkout.

2. Check with family members, neighbours, security personnel, reception, or building management.

3. Contact the courier partner using the available tracking information.

4. Allow up to 1 business day after the delivery scan, as courier tracking can occasionally be updated before the parcel physically reaches you.

5. If the parcel is still not received, contact AEVORAAA customer support as soon as possible.

Delivery-related complaints should be reported within 48 hours of the parcel being marked as delivered so that we can raise an investigation with the courier partner within the applicable timeframe.

AEVORAAA may not be able to investigate or resolve delivery disputes reported after the applicable courier complaint window has expired.

📝 Order Acceptance & Policy Agreement

By placing an order on AEVORAAA, the customer confirms that they have:

• Read and understood this Returns & Exchanges Policy.

• Understood that certain hygiene-sensitive products cannot be returned or exchanged.

• Reviewed the applicable product details and size information before ordering.

• Agreed to the terms and conditions mentioned in this policy.

📩 Contact Us

If you have any questions regarding returns, exchanges, defective products, or delivery issues, please contact our customer support team through the contact details provided on the AEVORAAA website.

Please include your order number whenever contacting us regarding an existing order so that our team can assist you efficiently.

Customer Support Hours:
Monday to Saturday | 11:00 AM to 7:30 PM

AEVORAAA reserves the right to update, amend, or modify this Returns & Exchanges Policy from time to time. Any changes will be effective once the updated policy is published on the website.

Last Updated: August 2026