Shipping policy

Shipping & Cancellation Policy

At AEVORAAA, we are committed to delivering your order safely, securely, and on time. We work with reputed courier and logistics partners to provide a smooth delivery experience across India.

Please read the following Shipping & Cancellation Policy carefully before placing your order.

📦 Order Processing & Dispatch

  • Orders are generally processed and dispatched within 1–2 working days after successful order confirmation.
  • Once your order has been shipped, you will receive a shipping confirmation notification with tracking details.
  • Orders are shipped through reputed courier partners based on serviceability and destination.
  • Delivery timelines may vary depending on your location, courier service, weather conditions, public holidays, operational delays, or other circumstances beyond our control.

🚚 Shipping Charges

AEVORAAA offers shipping across India.

  • Shipping charges are calculated based on the delivery location, order value, payment method, and courier service selected.
  • Approximate standard shipping charges start from ₹69 and may go up to ₹199, depending on the order and delivery location.
  • Free shipping is available on eligible orders of ₹999 and above.
  • COD, where available, may have an additional applicable charge.
  • The exact shipping charge applicable to your order will always be displayed at checkout before you complete your purchase.

The shipping amount shown at checkout is the final applicable shipping charge for your order.

🎁 Free Shipping

Get FREE shipping on orders of ₹999 and above.

Free shipping is applicable to eligible orders as displayed at checkout.

⏱️ Estimated Delivery Time

Standard orders are generally delivered within approximately 2–5 working days after dispatch.

Delivery timelines may vary depending on the destination and courier serviceability.

Certain locations may require additional time due to:

  • Remote or difficult-to-service locations
  • Weather conditions
  • Public holidays
  • Local restrictions
  • Courier delays
  • Operational or logistical issues
  • Unforeseen circumstances

The estimated delivery timeline is indicative and does not constitute a guaranteed delivery date.

🚀 Faster Shipping

Where available, faster shipping options may be offered at checkout.

The applicable charges and estimated delivery timeline will be displayed before you place the order.

Please note that faster shipping is subject to courier availability and serviceability.

Selecting a faster shipping option does not guarantee delivery at a specific date or time. Delivery may be affected by factors beyond AEVORAAA's control.

⚠️ Important Note Before Choosing Faster Shipping

Courier partners operate according to their own routes and schedules. Therefore:

  • A specific delivery time cannot be guaranteed.
  • Delivery may be delayed due to weather, local restrictions, operational issues, or other unforeseen circumstances.
  • Faster shipping charges are separate from the product price.
  • If a parcel is returned because of customer unavailability, incorrect address, refusal, or another reason attributable to the customer, applicable forward and return shipping charges may be deducted.

📦 Failed Delivery / Customer Unavailability

Customers are requested to ensure that someone is available at the provided delivery address to receive the order.

If an order cannot be delivered because of reasons attributable to the customer, including:

  • Customer unavailable at the delivery address
  • Incorrect or incomplete address
  • Incorrect contact details\
  • Customer refusing or rejecting the parcel
  • Failure to respond to courier calls
  • Repeated failed delivery attempts

The parcel may be returned to AEVORAAA.

In such cases, applicable forward and return shipping charges may be deducted from the eligible order amount.

The remaining eligible amount may be issued as store credit, subject to the applicable terms.

💳 COD Orders

COD availability depends on the delivery location and courier serviceability.

Where COD is available, any applicable COD or shipping charges will be clearly displayed at checkout before you place the order.

If a COD order is refused or returned because of reasons attributable to the customer, applicable forward and return shipping charges may be deducted from any eligible amount.

🔄 Returned / Undelivered Parcels

If a parcel is returned to AEVORAAA because of failed delivery attempts, incorrect address, customer refusal, customer unavailability, or another reason attributable to the customer:

  • The original shipping charge may not be refundable.
  • Applicable return shipping charges may also be deducted.
  • The remaining eligible amount may be issued as store credit.
  • Store credit can be used towards future purchases on AEVORAAA.

Any applicable deductions will be based on the actual shipping charges incurred.

❌ Order Cancellation Policy

Customers can request cancellation of their order within 30 minutes of placing the order.

Once this cancellation window has passed, the order may enter processing or dispatch and cannot be cancelled.

Cancellation Within 30 Minutes

If you wish to cancel your order within 30 minutes of placing it:

  • Contact AEVORAAA customer support immediately.
  • Provide your order number and registered contact details.
  • Our team will check whether the cancellation request can be processed within the applicable cancellation window.

For an approved cancellation, the eligible amount will be issued as store credit, subject to applicable terms.

🚫 Cancellation After 30 Minutes

Once the 30-minute cancellation window has expired, cancellation requests may not be accepted.

If the order has already been processed, packed, or dispatched, it cannot be cancelled through customer support.

If the parcel is subsequently refused or returned, applicable forward and return shipping charges may be deducted as per this policy.

📍 Change of Shipping Address

If you need to change your delivery address, please contact AEVORAAA customer support immediately after placing your order.

Address-change requests can only be considered if the order has not yet been processed or dispatched.

Once the order has been dispatched, we may not be able to change the delivery address.

🔐 Incorrect Address or Contact Details

Customers are responsible for providing accurate:

  • Name
  • Mobile number
  • Email address
  • Complete shipping address
  • PIN code
  • AEVORAAA will not be responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

📩 Delivery-Related Concerns

For any delivery-related issue, please contact AEVORAAA customer support with your:

  • Order number
  • Registered mobile number
  • Tracking details
  • Description of the issue

Our team will do its best to coordinate with the courier partner and assist you.

📌 Policy Acceptance

By placing an order on AEVORAAA, the customer confirms that they have read and understood this Shipping & Cancellation Policy and agree to the terms mentioned above.

AEVORAAA reserves the right to modify or update this Shipping & Cancellation Policy from time to time. Any changes will become effective once the revised policy is published on the website.

Last Updated: August 2026